- Frequently Asked Questions
- Ordering and Payment
- Your Account
Frequently Asked Questions
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What is the recommended age to use Nutrakos?
We recommend consumers to take NutraKOS in their mid-20s as it is the period where your skin starts to age.
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How long does it take to see effect?
With reference to the PRIME magazine clinical trials: Efficacy and tolerance evaluation of NutraKOS Amino Acid Food Supplement, it mentions that after 15 days of consumption, there is a visible improvement in skins moisture and elasticity. However, individual results will be different and vary accordingly.
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Is there any possible side effect?
Please pay attention to the intake for children, pregnant women and lactation after confirming the details on the back of the product. For those with special constitution, allergic constitution or taking medicine, please consult your doctor.
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How Safe is Nutrakos?
NutraKOS, manufactured by Professional Dietetics that is established in 1996, is the development of amino acid related research and products of pharmaceutical companies. Not only Italy, but also the UK, Germany, Poland, Sweden, the Netherlands, Japan and South Korea are all enterprises with technology recognized by the world. Professional dietetics studies on amino acids based formula which was internationally patented with clinical practice.
Ordering and Payment
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How can I order?
You can order easily using our NutraKOS online platform. Simply login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the "reorder" button on any of your previously made orders. After clicking the "reorder" button, you can change quantities or products.
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Why should I buy online?
Speeding up the process. By ordering online, you will be able to go through order confirmation and payment process must easier and faster. This could bring you convenience and save much of your time. Traceability. You will have easy access to all your previous orders any time you want when you have an account. Reordering. You can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you do not need to go through all the documents and emails from the past.
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What payment methods can I use?
You can use PayNow or PayPal for payment.
PayNow UEN No. is 201611122CKTY -
Is GST charged?
Yes, we are GST (Goods and Services Tax) registered under The Goods and Services Tax Act (Chapter 117A), Singapore, hence, GST is chargeable to all transactions. Online checkout system will automatically fill in when you place an order, and your GST amount will be reflected during the checkout process automatically.
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What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still cannot make the payment, please contact us notify us about the problem. We can manage the order manually.
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How can I change delivery address?
Sign-in to your account and go to "My Account". On "My Account" you can change all your contact information any time before an order is placed.
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What are the delivery charges?
Our delivery charges at $3 of either 1 or 2 boxes per transaction. A purchase of more than 3 boxes will be entitled to FREE Delivery.
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How do I get promotional offer?
From time to time, there may be promotions with special offers. Click on the promotion headline and get access to the promotion. Use the promotion code given, key in the code during checking out and enjoy the promotional offer. Please note that this feature should only be used with a promotional code given.
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Can I pay with invoice?
Only if you have already established customer relationship with a K-Talyst account, you will be granted ability to pay using invoice. All order shall be manually processed. Contact us if you need assistance.
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Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us at info@nutrakosg.com.
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Do I have to order online?
You can contact us and request your order from info@nutrakosg.com for special request or large quantity. We reserve the right to reject any order placed through our email. Online ordering is preferred because you will not only save time, but you will also have easier payment process and all the information about the order will be accessible for you anytime as well. Besides, if you want to make same order in future, you can use "reorder" feature.
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Do you have ready stock?
We will always keep stock to meet customers’ demand. However, there may be rare occasions where the stock level is low during peak seasons or due to unexpected large orders received. In this event, we shall contact you right away. Order lead time depends on the quantities.
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How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact us at info@nutrakosg.com
On pricing and delivery related issues you can contact customer support at info@nutrakosg.com -
Can I return a product?
Health supplement is a food product for oral consumption. There is no return or refund for all products ordered and delivered. However, if you are not satisfied with our product, please contact us at info@nutrakosg.com
On pricing and delivery related issues you can contact customer support at info@nutrakosg.com
Your Account
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How do create an account?
Go to this page https://nutrokosg.com/login and click "create a new account", then just fill in all the needed information and click "create". After submitting the form, your account will be confirmed, and you will be notified.
You can also easily make reorders afterwards by clicking the "reorder" button on any of your previously made orders. After clicking the "reorder" button, you can change quantities or products. -
How can I retrieve my password?
You can retrieve your password by clicking "forgot password". Instruction on password retrieval will be send to your email. Traceability. You will have easy access to all your previous orders any time you want when you have an account. Reordering. You can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you do not need to go through all the documents and emails from the past.
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How do I change my personal details or email address?
You can retrieve your password by clicking "forgot password". Instruction on password retrieval will be send to your email.
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Information Security
Our web store is well secured. All inputs of information are encrypted, and they will not be available for or accessible by the third parties. All collection, use, disclosure and care of personal data of our customers shall be in full compliance with the requirements of the Singapore Personal Data Protection Act 2012 ("PDPA"). For more information about the PDPA, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg